Lori Alford, COO of Avanti Senior Living

Avanti COO Lori Alford strove to be an unflappable leader when Covid-19 first struck. But her approach changed as the pandemic taught her valuable leadership lessons. By embracing transparency and authenticity Alford was able to bolster the culture during a tough time for the provider, based in The Woodlands, Texas. Avanti is now seeing its lowest levels of overtime and call-offs in the company's history. In this episode of Transform, learn about: - How Covid-19 tested Avanti's operational model and culture - Alford's efforts to keep morale high during the Covid-19 pandemic with authenticity and transparency - Why Alford believes the senior living industry must use its collective voice to receive more recognition - Avanti's efforts to keep Covid-19 out of its communities, and why that can be a frustrating effort at times